FAQ's

Counselor Background

Q: How do I know which counselor is open currently?
A: You can check the portal link provided for the counselor found on the "Home" page below the map. You can also email the information email found at the bottom of the website's page or ask your question via the "Contact" page.

Q: I have a Christian faith background, do you offer Christian counseling?
A: While some of us do have a Christian background and hold a passion for it, faith-based counseling is not an expectation within session unless directly requested by the client. It is best to ask which counselor(s) have a related background if you find this to be significantly important to you for your expected counseling process.

Setting Up an Appointment

Q: I submitted a contact card on the "Contact" page. How long will it be until someone reaches out to me?
A: A member of our team will reach you in 24-48 hours of the time the contact card was sent. There is a small potential for it being 72 hours if the contact card was sent late on a Friday or if a holiday is involved.

Q: I can't find any time slots open to schedule a first session. What do I do?
A: Go to the "Contact" page and submit your information for someone to get back to you.

Q: If I've been waitlisted, how long will it take to get connected to a therapist?
A: You will be given a fairly accurate time frame to consider, but keep in mind that it all depends on our number of therapists and the status of current clients being seen. The current typical wait time is 2-4 weeks if placed on the wait list.

Q: I was told that every counselor is full, are you planning to hire more?
A: Yes, as demand increases we plan to hire more counselors! A wait list time frame may be cut short if a new counselor is hired and credentialed with insurance.